1. Introduction

Welcome to PumiFlow Plumbing Caloundra. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, last name, username or similar identifier.
Contact Data includes service address (location), billing address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Provide Services: We use your location and contact details to dispatch our plumbers to your property in Caloundra and the Sunshine Coast, provide accurate quotes, and perform the requested plumbing services.
To Communicate With You: We use your email and phone number to respond to your inquiries, send booking confirmations, invoices, and updates regarding your service.
For Marketing: If you have opted into our newsletter, we may use your email address to send you plumbing tips, seasonal maintenance reminders, and exclusive offers. You can unsubscribe at any time.
To Improve Our Website: We use Technical and Usage Data to improve our website, services, marketing, customer relationships and experiences.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention and Deletion

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Right to Deletion: You have the right to request the deletion or removal of your personal data where there is no good reason for us continuing to process it. Upon your request, we will securely delete your personal data (including your location, phone number, and email) from our active systems, unless we are required to retain it by law (e.g., for tax or legal compliance purposes).

To request the deletion of your data, please contact us using the details provided below.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@24hourplumbercaloundra.com
Phone: 0400 000 000
Address: Caloundra, QLD 4551

Privacy Policy