1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and PumiFlow Plumbing Caloundra ("we," "us" or "our"), concerning your access to and use of our website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

By accessing the site and using our services, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the site and our services and you must discontinue use immediately.

2. Services Provided

PumiFlow Plumbing Caloundra provides professional plumbing services, including but not limited to emergency plumbing, blocked drain clearing, hot water system installation and repair, gas fitting, and commercial plumbing services in Caloundra, QLD and surrounding areas.

All quotes provided are estimates based on the information provided and a visual inspection. Final costs may vary if unforeseen complications arise during the performance of the services.

3. Data Collection and Usage

To provide our services effectively, we collect personal information from you, including your:

Location/Address: Required to dispatch our plumbers to your property for service delivery and quoting.
Phone Number: Used to contact you regarding your booking, provide ETAs, and discuss service details.
Email Address: Used for sending quotes, invoices, booking confirmations, and, if you opt-in, promotional newsletters.

We are committed to protecting your privacy. We use this data solely for the purpose of providing our plumbing services, communicating with you, and improving our offerings. For full details on how we handle your data, please review our Privacy Policy.

4. Data Deletion Requests

You have the right to request the deletion of your personal data (including location, phone number, and email) from our systems at any time. Upon receiving a deletion request, we will promptly remove your information from our active databases, provided that we are not legally required to retain it (e.g., for accounting, tax, or legal compliance purposes).

To request data deletion, please contact us at info@pumiflow.com.au.

5. Payment Terms

Payment for services is due upon completion of the work unless otherwise agreed in writing. We accept various forms of payment, including credit cards, debit cards, and bank transfers. Late payments may incur additional fees or interest charges as permitted by law.

6. Warranties and Guarantees

We stand behind the quality of our workmanship. We provide a lifetime workmanship guarantee on all our plumbing services. Manufacturer warranties apply to any parts or equipment installed by us. Our guarantee does not cover damages caused by misuse, neglect, or natural disasters.

7. Limitation of Liability

To the fullest extent permitted by law, PumiFlow Plumbing Caloundra shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits or business interruption, arising out of or related to our services or the use of our website.

8. Modifications to Terms

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@24hourplumbercaloundra.com
Phone: 0400 000 000
Address: Caloundra, QLD 4551

Terms & Conditions